Privacy Policy - FenceItNow
Last updated: 4 November 2026
This Privacy Policy explains how Twelve Thirteen Pty Ltd, trading as Walters Fencing ("we", "us", "our"), collects, uses, stores and discloses information when you use the FenceItNow app ("the App"), available on the web and as a mobile app for iPhone, iPad and Android. By creating an account or using the App, you agree to the practices described below.
This policy is provided in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Who we are Twelve Thirteen Pty Ltd (trading as Walters Fencing) Westdale, Tamworth, NSW, Australia
For any privacy questions or requests, contact us at: office@waltersfencing.com.au
What information we collect We only collect information needed to provide the App's features:
Account information. When you create an account, we collect your email address and a securely stored password credential. This is used to sign you in and to associate your saved work with your account.
Information you create in the App. When you build, save or share a quote, we store the data you enter, which may include project names, site addresses, contact phone numbers and email addresses you choose to record for a job, fence specifications, pricing settings, and the map fence-lines and pins you draw. This is your working data and is stored so you can access it across your devices.
Payment information. If you subscribe to a paid plan, payment is processed by our payment provider, Stripe. We do not collect or store your full card details on our systems; Stripe handles card data directly and securely. We retain a record of your subscription status.
Location and mapping. The App includes a map tool for marking fence-lines on a property. When you use the map, you may search for an address or allow the App to centre the map on a location. If you allow location access, the App uses your device's precise location while you are using the map, to centre the map and to show where you are in Follow me mode. Map and place-search functionality is provided by Google Maps Platform. We do not keep a record of your location, and we do not continuously track your location in the background. The pins you drop and the map area you save are stored with your map.
Accounting connection (optional). If you choose to connect the App to Xero to send a quote, we use a secure authorisation process so the App can create a draft quote in your Xero account on your behalf. We store the connection tokens needed to maintain that link until you disconnect it.
Usage and technical information. To help the App run reliably and to improve it, the App records how its features are used and any errors it runs into. This includes the screens opened, actions such as saving a quote, exporting a PDF or sending a quote to Xero, how long the App is in use, error messages, and basic device details (web, iOS or Android app, phone, tablet or computer, browser or device type, and App version). These records are linked to your account if you are signed in, and to a random identifier stored on your device. They do not include the contents of your quotes, such as names, addresses or prices. We use them only to fix problems and improve the App, not for advertising, and we do not use them to track you across other apps or websites.
How we use your information We use the information we collect to:
Provide, operate and maintain the App and its features Create your account and sign you in Save, sync and display the quotes and maps you create Process and manage subscriptions Provide the map and address-search features Send quotes to your Xero account when you request it Diagnose problems and improve the App
We do not sell your personal information. We do not use your data for advertising.
Who we share information with We share information only with the service providers that make the App work, and only as needed for them to perform their function:
Supabase, secure cloud database and authentication (storage of your account and saved work) Stripe, payment processing for subscriptions Google Maps Platform, maps and address search Xero, only if you choose to connect it, to send quotes you create Netlify, hosting of the App
These providers are bound by their own privacy and security obligations. We may also disclose information if required by law.
Where your data is stored Your data is stored on secure cloud infrastructure. Our primary database is hosted in a Sydney, Australia region. Some of our service providers process limited data overseas in the course of providing their service: Stripe, Google Maps Platform and Netlify process data in the United States, and Xero (if you choose to connect it) may process data outside Australia. We take reasonable steps to ensure your information is handled securely wherever it is processed.
Data security We use industry-standard measures to protect your information, including encrypted connections and access controls that restrict your saved data to your own account. While no system can be guaranteed completely secure, we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Data breach notification If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth). We will also take steps to contain the breach and reduce the risk of harm.
How long we keep your information We keep your account information and the work you save for as long as your account is active. If you delete saved quotes or maps, or close your account, we delete the associated personal information within a reasonable period, except where we are required to keep certain records by law. Usage and error records linked to your account are deleted when your account is deleted. We do not keep personal information for longer than we need it.
Your rights and choices You can:
Access and update your account information and saved work within the App Delete your saved quotes and maps within the App Disconnect Xero at any time from the App's settings Delete your account and associated data from the App's settings or by contacting us at the email above (see How to delete your FenceItNow account and data below) Request a copy of the personal information we hold about you
We will respond to such requests within a reasonable time.
How to delete your FenceItNow account and data You can delete your FenceItNow account yourself at any time, on Android, iPhone, iPad or the web:
- Open the FenceItNow app, or go to app.waltersfencingapp.com.au, and sign in.
- Go to Settings.
- Under Delete account, type DELETE and tap Delete my account.
If you can't sign in or no longer have the app, email office@waltersfencing.com.au from the email address on your account and ask us to delete it. We will delete it and confirm by email within 30 days. If you have an active paid subscription, please cancel it first.
What is deleted. Your account and email address, your saved quotes and fence-line maps, your pricing and settings, your subscription record, any Xero connection and its quote log, and the usage and error records linked to your account. Deleting from Settings happens straight away and can't be undone.
What is kept. A quote or map you shared by link isn't tied to your account, so deleting your account doesn't remove it. The link stops working 90 days after it was created. If you'd like a shared link removed sooner, email it to us and we will remove it. Usage and error records made while you weren't signed in are tied only to a random identifier on your device, not to your account, and are kept. We keep any records the law requires us to keep, such as payment records, for as long as it requires.
Complaints If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at office@waltersfencing.com.au. We will acknowledge your complaint and respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Children The App is intended for use by businesses and adults. It is not directed at children, and we do not knowingly collect information from anyone under 18.
Changes to this policy We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the App or our website.
Contact us If you have any questions about this Privacy Policy or how we handle your information, contact:
Twelve Thirteen Pty Ltd (trading as Walters Fencing) office@waltersfencing.com.au Westdale, Tamworth, NSW, Australia